Overview

Designed from the ground up from a decade of industry experience and feedback, Grail LiveHelp is intelligent, efficient, and naturally intuitive chat system.

Reliable & Trusted

Over the past 10 years GRAIL has helped private and publicly traded organizations all over the world complete over 1 million chats. We're proud of the quality of service we provide and look forward to another decade of serving our customers.

Small Business Friendly

Building a business? We completely understand. We know you're always on the go and its hard to service customers. This is why we made Grail LiveHelp work with your Jabber/XMPP compatible IM client. You can help your customers from anywhere you can connect. Imagine being on the subway and closing a sale via Grail LiveHelp on your iPhone or Blackberry.

Enterprise Ready

CRM Integration. ACD Routing. Detailed reporting. SLA notifications. We have it all covered. Most of our customers are Enterprise level and have been so for many years. We understand your needs and will assist in any way necessary- including on-site training and 24/7 support.